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Frequently asked questions

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Available payment options and other frequently asked payment questions

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Shipping costs, estimated times and free shipping options

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Withdrawal period, conditions and handling of your return

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The terms and conditions of your warranty

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Tips to maintain your Isabel Bernard items in the best possible way

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Contact us


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[email protected]


Available from 09:00 - 14:00

+31(0)50 - 21 12 550

Opening hours Customer Service:

Day Opening hours
Monday to Friday 09:00 - 17:00 h.
Saturday & Sunday Closed


Special opening hours Customer Service:

Date Opening hours
Monday the 10th of April Closed
Thursday the 27th of April Closed
Thursday the 18th of May Closed
Monday the 29th of May Closed
Sunday the 24th of  December Closed
Monday the 25th of December Closed
Tuesday the 26th of December Closed
Sunday the 31st of December Closed
Monday the 1st of January Closed

Our address:
Isabel Bernard
Osloweg 105
9723 BK Groningen
The Netherlands

Isabel Bernard / Brandfield BV
CoC number: 68185758
VAT number: NL857336770B.01

Ordered before 22:00
shipped the same day
Free shipping
from €50 (in EU)
30 days
return policy

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