support.shipping-returns.text
On this page, you can find information about our delivery and returns policy. Crucial, because we know how excited you are to receive your new items!
During busy periods, the processing and delivery of your parcel to the delivery service may take longer than you are used to from us. We would like to emphasise that we do our utmost to process and ship your order as quickly as possible. During these periods, we are dependent on the delivery service and current conditions. Please note that a delay of 1 to 2 days is possible. For the most up-to-date information on the delivery status of your package, we recommend you keep an eye on the track & trace code.
Isabel has got you covered! Because If you place an order at isabelbernard.com, Isabel will pay for the shipping costs*. On top of that, she ensures that your new items are delivered ASAP by DHL or FedEx. Please note that the delivery time heavily depends on the country where the order is to be distributed.
Below you will find an overview of the delivery times:
| Country | Shipping costs | Days | Carrier |
|---|---|---|---|
| United Kingdom | €29,95 for all orders | 2 - 5 business days | DHL/FedEx |
| Ireland | From €4,95. Above €50,- free. | 2 - 5 business days | DHL/FedEx |
| United States | €9,95 - €39,95 | 5 - 7 business days | DHL/FedEx |
| In Europe (EU) |
From €4,95. Above €50,- free.*(3) Above €100,- free.*(4) |
2 - 5 business days | DHL/FedEx |
| In Europe (Non EU) | €9,95 - €29,95 *(5) | 2 - 5 business days | DHL/FedEx |
| Rest of the world | €9,95 - €39,95 | 5 - 7 business days | DHL/FedEx |
*
(1) Please note that the delivery time could differ if you order on a special (national) Dutch holiday. Bear in mind that this could delay your delivery with approx. 1-3 business days.
(2) This delivery time applies to orders for which a payment method has been used, in which the payment is made immediately. This applies to all payment methods, except bank transfer. We recommend you to have a look at check out the overview of payment methods.
(3) Free delivery on orders over €50 for the following countries: France, Ireland, Italy, Luxembourg, Portugal, Spain, Denmark, Austria, Hungary, Czech Republic, Poland and Sweden.
(4) Free delivery on orders over €100 for the following countries: Bulgaria, Croatia, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia and Slovenia.
(5) For UK: Shipping fees will always be processed (€29,95) for all orders.
Once your package is ready to be shipped, you will receive a shipping confirmation via email. It contains information with which you can track your order, so you would know exactly when to camp out at your front door.
All prices include 21% VAT. Shipping outside the EU will expire the Dutch VAT. This means, that If you live outside of the EU, it is possible that your order is subject to local VAT and / or (import) taxes. Unfortunately, these costs are for your own account. Due to complicated regulations and unknown tariffs, we are unable to calculate these additional costs, and, as a consequence, charge you for them in advance. When an order is not accepted, additional shipping costs, import duties and return costs are also for your own account.
Please include the completed revocation and returning form with your return.
Also please read the extensive information about returns.
