Isabel Bernard creates its collections with the greatest care and attention to details and materials. Only the best materials and designs for Isabel Bernard. Of course, there is always a chance that you are not satisfied with your purchase, or that in the end it does not match your personal style. In this case, you can always return the product.
To all products, a cooling-off period of 30 days is applied, which starts on the day you receive the last product of your order. The process of return must be initiated within this period.
Please note: We are extending our return period especially for the Black Friday period. This extended return period applies to orders placed from 13 November onwards. So you can order your gifts for the holidays without worries, with return options available until 7 January 2024.
The product may be returned when:
If the product does not meet the conditions listed above, depreciation may be charged. If the product can no longer be sold, the depreciation can amount up to 100%.
If you have received a damaged product, please let us know as soon as possible. Do not wait too long!
Check the warranty page if you’re in doubt about the warranty period.
Note: the shipping costs of the return shipment are to be covered by the customer. You are also responsible for your return shipment. We therefore recommend insuring your package. Should anything go wrong, please contact [email protected]
We will inform you by email after we've received your return. We need to determine whether the product is in good condition and complete. If this is the case, we will start the return procedure.
If the product has been worn and damaged, we will have to charge you for this. These costs are equal to the selling price of the item that you have paid, or to the amount of the costs that we have to incur for having the item repaired. In this case, we will contact you first before we start your return procedure.
If the product is defective or damaged, we will determine whether this is covered by warranty or not. If the defect can be repaired under warranty, there will be no costs involved for you. If the defect is not covered under warranty, we will contact you.
From the moment we have received your return shipment, we will refund the purchase amount to you as soon as possible and always within a maximum period of 14 days. We will make the refund with the same payment method that you used to pay the product.
If the product cannot immediately be offered for sale again in the Isabel Bernard online shop, we will contact you. In this case, you may be charged as described earlier.